Escalation

Job Management System constantly monitors all the statuses of every single job, so you can focus on your task on-hand. You get a notification when a job does not meet or pass a specified status on time.

Get Started

Before receiving the alerts, decide appropriate time limits and statuses for alert for each job types.

1. Navigate to the Escalation Page (Go to Job Type > Escalation),

2. Create a New Escalation (Click the New button)

3. Enter Escalation Details

   1. Job types: Select the job types you want to include in this escalation. (You can select multiple job types if they follow the same escalation workflow.)

   2. Notified person(s): Choose the person or people who should receive the escalation notifications. (Multiple selections are allowed.)

   3. Status: Select the status that will trigger an alert if the job does not reach this status within the specified time limit.

   4. Time limit: Set the time limit after which the alert should be sent if the status condition is not met.

4. Save the Escalation (Click Add at the bottom right of the screen.)

Get notified

You don't have to do anything for escalation. Once a job is created, its status will be monitored against the escalation criteria you've just set. If the job type matches one in the escalation list and does not meet the specified status within the time limit, an alert will be sent out.